TERMS & CONDITIONS

SERVICES

  1. Contact IB to request services via our Request Form (footer), Email (contact@isabelbazzani.com) and Instagram (@withisabelbazzani).

  2. Your request for services is accepted when confirmed by us in writing via email, WhatsApp, or Instagram. The contract between us will be formed by the contents of our communication exchange, any other relevant documents, or confirmations that we send to you (including invoices) and these terms and conditions.

  3. During the request for services process we will let you know of the applicable sourcing fees. If services are ongoing, we will also tell you when and how you can end the contract.

  4. As we procure items specifically to order, once we have started working on your request for services it may not be possible for you to cancel your request and you will be obliged to pay some or all of our fees for the relevant products ordered. Provided we have not started working on the services you have requested, you have 14 days to change your mind and cancel your request to us.

  5. We will not be liable to you (or deemed to be in breach of our agreement with you) if our supply of services is delayed by an event outside our reasonable control.

FEES & PAYMENTS

  1. A flat rate fee is charged for any items sourced.

  2. When we accept your request for services, we may require you to provide us with payment card details via our Credit Card Authorisation form to secure the service request and any subsequent purchase(s) on your behalf. Once the item/s have been sourced and you have provided us with verbal confirmation to proceed, we will generate an invoice, which is due immediately. Items will not be shipped until our invoice is paid. Our payment options are: Bank Deposit, and/or Credit Card (please note all Credit Card payments are subject to a 1.75% surcharge on Australian cards and a 3.7% surcharge on all international cards).

  3. Items are shipped directly to our office (to then forward onto you). All orders are sent via DHL Express within 5 business days of payment being received, and the shipping fee will be advised in the invoice up front once the item has been sourced.

  4. You acknowledge and agree that we use “Stripe” (a PCI Service Provider Level 1 certificated platform) to process your payment card details. Please note that our checkout process with Stripe is served over SSL (Secure Sockets Layer), which means that sensitive card details never touch our servers.

  5. If you do not make any payment to us when it is due, we may end the contract for services at any time.

RETURNS & EXCHANGES

  1. You may purchase products via us from our selected third party retailers and suppliers. If you require us to purchase products from a Retailer for you, we will purchase the relevant products from the Retailer on your behalf and in accordance with your instructions. In order to process your order, we may need to share your personal data and delivery details that are related to your order with the relevant Retailers. The personal date and delivery details you provide to us will be collected, stored, and processed in accordance with our privacy policy and in accordance with the privacy policies of the relevant Retailers.

  2. You acknowledge and agree that each Retailer has their own processing times, delivery methods and prices, and returns and refund policies. We shall endeavor to notify you of such information at the time of your order.

  3. Import taxes/duties may not be included in the prices for the products. The import taxes/duties applicable to your order will vary depending on matters including the identity of the Retailer from whom the products are being ordered, the type and quantity of products you have ordered, the country of despatch, the delivery address, country, and/or the delivery method. All import/duties are to be paid by you.

  4. The products become your responsibility from the time they are delivered to you to the address you gave us, or you (or a carrier organised by you) collect them from us.

PURCHASING PRODUCTS

  1. The details, images and descriptions of the products that we give to you when we provide the services or when we issue you with an invoice are provided to us by the Retailers. All efforts are made to ensure that such details, images, descriptions and prices are accurate, however your product may vary slightly from the images and descriptions provided. In particular, you acknowledge that:
    (a) some items of jewelry and leather goods are handmade and slight variations in construction and decoration are normal;
    (b) gemstone and leather materials are natural and therefore each product is unique; and
    (c) no guarantees can be made as to any product’s consistency.

  2. We cannot give any undertaking that products you purchase from Retailers through us will be of satisfactory quality, and this and any other such warranties (whether express or implied) are disclaimed by us absolutely to the fullest extent permitted by law. If the products you have ordered are not as described, flawed or not fit for purpose, we will return them to the Retailer on your behalf in accordance with the Retailer’s returns policy and we shall assist you where reasonably practicable in respect of any such return, exchange or refund. You also acknowledge that for every return, exchange or repair request, Retailers reserve the right to evaluate the product before agreeing to anything. Retailers will generally offer a refund for manufacturing defects but not where an item has been damaged by a customer’s handling of it.

  3. Please note that if you decide to return any product for any reason other than in accordance with the paragraph above (for example because you have changed your mind or because the product does not fit), you will only be able to do so to the extent that the return is permitted by the Retailer who supplied the item. We shall assist you where reasonably practicable in respect of any such return, and you agree that you are liable for any costs incurred in the return or exchange process. In some cases, certain Retailers will allow an exchange but not a refund, or will only be able to issue a credit note. In other cases, the Retailers will accept full returns and refunds within a stated time limit. Please note any IB fees incurred for services or sourcing products are non-refundable in the event of a return, exchange, or refund.