FAQ
HOW DOES THE SOURCING SERVICE WORK?
You can request our sourcing service via Email, WhatsApp, Instagram, or the Request Portal by sending a message with a photo of the item(s) and size you’re interested in. Our global sourcing team will then begin the search. Once we locate the item, we notify you with the order details including pricing for confirmation.
WHERE DO YOU SOURCE ITEMS FROM?
We work directly with luxury brand partners and reputable retailers across major international fashion hubs.
HOW MUCH DOES AN ORDER COST?
The total cost of an item varies depending on the sourcing location. Once the item is found, we will provide you with a final price breakdown, which includes the item retail price, our sourcing fee, international express shipping cost and card payment fee.
HOW MUCH IS YOUR SOURCING FEE?
We charge a percentage-based sourcing fee per item. This fee is included in the total quoted price and will also be itemised on your invoice.
HOW DO YOU GUARANTEE AUTHENTICITY?
Every item is sourced exclusively through our network of luxury brand partners and authorized retailers. All pieces are brand new, unworn, and delivered in their original packaging with all accompanying materials. For vintage and archival pieces, we work only with reputable, trusted vintage dealers who specialise in authenticated luxury. We do not work with unverified resellers or secondary marketplaces, ensuring every order meets the highest standards of quality and authenticity.
HOW LONG WILL IT TAKE TO SOURCE MY ITEM?
The sourcing timeframe depends on the item’s availability. New or current-season items are usually sourced faster. Exclusive, rare, trend, or past-season pieces may take longer to locate. We will notify you as soon as the item has been located.
HOW LONG CAN YOU HOLD THE ITEM FOR?
Once we locate an item, we can hold it for 5 hours from the time we notify you. If payment is not received within this timeframe, the item may no longer be available.
HOW CAN I PAY FOR MY ITEM?
We accept payments via Debit & Credit Cards (Visa, Mastercard, American Express, Apple Pay), and Bank Transfer.
DO YOU SHIP INTERNATIONALLY?
Yes, we ship worldwide. Orders are dispatched via international express couriers with full tracking and signature on delivery.
WHEN WILL MY ITEM BE SHIPPED?
All orders are shipped within 7 business days from the date of payment. Once your order is dispatched, you will receive an email update with a tracking link.
WILL I BE CHARGED IMPORT TAXES OR DUTIES?
We source and ship globally. All orders are shipped on a DAP (Delivered At Place) basis, which means any import taxes, customs duties, or clearance fees charged upon arrival in the destination country are the responsibility of the recipient. To help you plan ahead, we will include an estimated breakdown of duties and taxes in your order summary based on the sourcing location and your delivery address, so you know what to expect before confirming your order. Please note that final amounts are determined by local customs authorities and may vary slightly from our estimate.
CAN I RETURN OR EXCHANGE MY ITEM?
All sales are final. We do not accept returns, refunds, or exchanges once payment is processed. To ensure your purchase is perfect, we provide detailed product information, measurements, and styling guidance before finalising the order.
WHAT IS ISABELBAZZANI.COM?
Our website is a private digital lookbook platform that provides exclusive access to the latest global luxury collections offline that you can source from.
HOW DO I ACCESS THE DIGITAL LOOKBOOK?
Simply create an account here to gain access to the platform.
CAN I REQUEST ITEMS FROM THE PLATFORM?
Absolutely! Our platform makes it easy to request any items you love. Each product listing includes a request button, allowing you to submit a direct message to our team for sourcing assistance via Instagram, Email or WhatsApp.
WHAT IF MY ITEM CANNOT BE SOURCED?
If the item you are looking for is unavailable or cannot be located straight away, we will notify you as soon as possible and suggest similar alternatives where relevant. We also keep all requests on file and continue the search in the background, as items often become available again through restocks or new arrivals. You will always be the first to know when an item resurfaces. No payment is taken until an item has been confirmed and you have approved the final order details.
HOW DO I KNOW IF AN ITEM WILL FIT?
As all sales are final, we want to make sure every piece is a perfect fit before you order. Our team will provide as much guidance as possible, including detailed measurements, fit notes, sizing comparisons across brands, and styling advice where helpful. Simply reach out via Email, WhatsApp, or Instagram before finalising your order and we will walk you through it.
CAN I CANCEL OR MODIFY MY ORDER?
Once payment has been processed, orders are considered final and cannot be cancelled or modified, as we begin coordinating with our sourcing partners immediately. If you need to adjust sizing, colour, or any other detail, please contact us and we will do our best to accommodate.
IS MY PERSONAL AND PAYMENT INFORMATION SECURE?
Absolutely. All payments are processed through secure, encrypted channels, and your personal information is handled with the highest level of confidentiality.
HOW CAN I CONTACT YOU?
Our team is available via Email, WhatsApp, and Instagram. We aim to respond to all enquiries within 24 hours, and typically much sooner during business hours. For urgent order-related questions, WhatsApp is the fastest way to reach us.